- Monday - Friday: 10am - 5pm
Saturday: By appointment only
We ship anywhere within the continental United States. We do not ship internationally.
We provide shipment by United States Postal Service and will insure your package in case it is lost or damaged. A signature will be required for you to receive your package.
Orders are processed in the order they are received. Merchandise is typically shipped within one business day from the time the order is placed.
Your purchase may be exchanged or returned within 30 days from the original purchase date. Merchandise exchanged or returned for any reason must be in the same condition as received by customers at time of original purchase.
We regret that special orders are not returnable and that no refund or exchange can be made. A special order constitutes any jewelry, watch or gift item ordered, custom-made or altered at the customer’s request.
All watches are cleaned with the latest ultrasonic cleaning equipment, electronically timed, and adjusted to the capabilities of the watch. Watch overhauls are warranted for 12 months. The warranty does not cover watches that have been abused, tampered with, or if the watch shows signs of rust resulting from water damage. We are not responsible for worn or broken parts, which were not necessary to replace at the time of the overhaul. There is no warranty on crystals, stems or crowns, or watchbands. Once a water resistance watch has been opened to change the battery, it no longer retains its water resistance. Kloiber Jewelers does not warranty any water resistant watch against leakage unless it has undergone a pressure-test after a battery change. There is an additional fee for this service.